Frequently Asked Questions

Have a question? Check here first!

• How can I get a copy of my invoices?
• How can I change my payment method?
• How can I cancel my account (professional property managers only)?
• How to transition your existing Key Data dashboard to a Track integration
• How do I add a new user?
• How do I change my password?
• Nightly or recognized - whats the difference and which is better?
• How do I add my company logo to my reports?
• I have an idea for an enhancement, how can I let you know?
• Is there a limit on how many budgets (or custom unit groups or seasons, etc.) I can have?
• Why do I need to use the Google Authenticator app?
• How do I add more markets to my dashboard?
• Can I change what markets show by default?
• Where in the dashboard can I find market data?
• What is the use of Marketing Groups?
• How do I get access to Demand IQ?
• My password is not working. What should I do?
• I see discrepancies in my data. How do we fix it?
• What does “adjusted” mean in the KPIs?
• How do I group certain units together?
• How do I print or download a report?
• Where do I upload my OTA links?
• Who are the other PM's in the Benchmarking Report?
• What is the difference between direct and scraped data?
• What is Revenue Attribution?
• What do the blue and orange colors mean in the reports?
• Do I need to set units' In/Out service dates?
• What's the difference between Pacing and Actualized?