This guide answers common questions DMO users have and provides quick actions for everyday tasks like setting favorites, sharing dashboards, applying filters, and exporting data. It also offers tips for troubleshooting and getting help.
Frequently Asked Questions
Q: Why don't I see hotel data? Your account needs hotel access enabled. Contact your administrator to request hotel data access if your DMO subscription includes it.
Q: Can I access the marketplace? DMO accounts typically don't include marketplace access. This feature is designed for property managers. If you need specific marketplace data, contact your administrator about custom access.
Q: My dashboard isn't in the "Shared" section Make sure the dashboard is set to public (green building icon). Only public dashboards appear in the shared section.
Q: Why is my data different from my colleague's? Check your filters—you might have different date ranges or market selections applied. Also verify you're both looking at the same dashboard version.
Q: How do I get more markets added to my account? Contact your administrator to request additional market access. They can assign new geographic markets to your account.
Q: My scheduled email showed outdated data Remember that emails contain links, not snapshots. The data is live when clicked. If the data seems old, check:
- Your dashboard filters (are they set to historical dates?)
- Data sync status (ask your administrator if recent syncs completed)
- Your system time/timezone settings
Q: Can I create reports, or only dashboards? You create dashboards that contain reports. The reports themselves come from a pre-built catalog—you select which ones to add to your dashboards and how to arrange them.
Q: What's the difference between dashboard types?
- Custom: You built it from scratch—fully editable
- Pre-Built: Template you can clone—not directly editable
- Shared: Someone else created it—view only unless you're the owner
- Report: Single-report dashboard—specialized view
Q: How many dashboards can I create? There's no strict limit, but keep them organized. Most users do well with 5-10 dashboards for different purposes rather than dozens of similar ones.
Quick Action Guide
|
I want to... |
Do this... |
|---|---|
|
See my most important data first |
Set a default dashboard or use favorites |
|
Compare two time periods |
Use dashboard filters with date comparison |
|
Share insights with my team |
Make dashboard public (green building icon) |
|
Get weekly reports automatically |
Schedule an email report |
|
Export for a board presentation |
Use PDF export format |
|
Quickly access key reports |
Add them to favorites (star icon) |
|
See where visitors are from |
Use guest location filters (DMO feature) |
|
Analyze hotel performance |
Ensure hotel access is enabled on your account |
|
Focus on specific markets |
Apply market filters at dashboard level |
|
Create a custom analysis workspace |
Build a new custom dashboard |
Getting Help
Can't find what you need?
- Check if your filters are too restrictive
- Verify your account has access to the data source
- Look in the report catalog for available DMO reports
Something not working?
- Try refreshing your browser
- Check if you're using the correct dashboard type
- Clear filters and reapply them
- Contact your support team with specific details
Want to learn more?
- Explore pre-built dashboards to see examples
- Ask your DestinationData Partner Success Manager about DMO-specific training
- Review the available reports in your catalog
- Connect with other DMO users in your organization