KPI Definitions
      Back to home
      1. Partner Learning Center
      2. KPI Definitions

      Churn Rate (%)

      Key Data calculation:

      Churn Rate (%) = Units Lost ÷ Units at Start of Month

      Example scenario:

      • On January 1, there are 388 units in-service at the start of the month.
      • On January 31, during this month there were:
        • 3 units lost (ie. went out of service)
      • Churn Rate (%) = 3 ÷ 388 = -0.77% (negative)